MDCR EXCHANGE AND RETURNS POLICY

GENERAL POLICY

Take into account: Discounted products have no changes or guarantees.

Purchases made through the website can only be changed through it.

You have 5 business days from the arrival of the product to notify that you want to make a change or guarantee by writing an email to info@mdcr.com.co explaining the reason, attach photos of the product, it will allow the exchange or guarantee processes to be more agile Subject: “Request change or guarantee”.

MDCR will respond to your request during the next 5 business days, if your request is approved, the customer has a maximum period of 5 business days from the approval of the change or guarantee to deliver the product to the address provided by MDCR .

El producto debe ser entregado en las mismas condiciones que se envió, no debe presentar señales de haber sido usado, lavado ni intervenido y debe contar con todas las etiquetas. MDCR cuenta con 15 días hábiles contados a partir de la llegada del producto para realizar el respectivo cambio.

SPECIFICATIONS

Take into consideration:

Full Price garments: Products purchased at full price, that is, they do not have any type of discount, can be exchanged for:

1. A bonus of the value of the garment initially purchased, for purchases through the website that have the same value or higher than that of the garment already purchased, with the possibility of putting the surplus of the new desired product. If the garment that the client wants to buy has a lower value than the one originally purchased, a bonus will be given with the missing value for a future purchase. The client will have 6 months to use the bonus.

2. Change the garment for another of the same reference, changing size or color.

Money will only be refunded for the value of the product purchased at “Full Price”, if the garment sent has defects or if an incorrect garment has been sent, in this case the customer may request that the correct one be sent or decide to retract. the purchase. The refund value will be the value of the product, not including shipping costs. And the times are the same as mentioned above.

The brand will cover the shipping costs if the change is because the garment arrived in poor condition or wrong. If the changes are due to taste, color or size, the value of the shipments must be assumed by the client.

Once a purchase has been processed through the website www.mdcr.com.co, the order CANNOT be cancelled. The product will be sent to the customer according to the information provided, and a subsequent change can only be made according to the aforementioned conditions. If you made a mistake with the size or something very specific, write to us by Whatsapp +57 3204115315.